Today I went to fill up my car with petrol, as you do. As I pulled into the local shell service station, i noticed a late model Mercedes with two old women inside. Thinking nothing more of it i proceeded to fill my car up. I glanced back over to the merc and noticed the two ladies sitting there, obviously waiting for something. I heard the petrol pump click as it does when the tank is full and i obligingly hung the pump back up. Next thing i realise the sole petrol station attendant coming out from behind the counter and out to the awaiting Mercedes. He then asked if they would like to fill the car up, yes please said the old driver. And then GOT OUT and monitored the petrol attendant filling up the car. “What makes them so special?” i thought. I could understand if the lady was disabled and couldn’t get out of the car easily, but all that seemed wrong with her is that she was disabled in the head and thought so highly of herself.
Meanwhile, i went inside and waited for the petrol attendant to finish, something that took 2 minutes. Inefficient.
Yes i know, 15 years ago they filled the car up for you and you handed them a $20 note because that’s all you would need for a week because the price was an -unbelievable by today’s standards – 89c / Litre! They would have at least 2 attendants and would wipe your windscreen with a smile, but times have changed Dorothy, your not in Kansas anymore!
Working in a manufacturing environment, you learn to work efficiently and resolve bottle-necks, and I am constantly finding ways to improve the processes, that I end up applying it to my whole life, and I notice when systems i come in contact with are inefficient.